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Frequently Asked Questions
1. What are the benefits of integrating workflow, document flow, project and process management into one system?
2. What is the idea of the participation of people in HumanWork processes? How do the users create and administer processes?
3. To what extent does the program support project and task approach to management and matrix structures of the organisation?
4. Is the program easy to use?
5. How many projects can HumanWork manage?
6. Which planning tools is HumanWork equipped with?
7. Does the system support the management of project costs?
8. Is the system only directed to qualified managers or also those staff members who are not project specialists?
9. What is the way of modelling business processes with the use of business procedure creator?
10. What is the uniqueness of the procedures modelled in HumanWork?
11. Can reports be adapted to individual needs in order to provide the managers with specific information they need?
12. Can supervisors receive and analyse data deriving from the running procedures?
13. Does HumanWork support all types of documents used in my company?
14. Does the program guarantee a high quality level of transmission necessary for providing information in real time?
15. Is the program available through an internet browser?
16. Does the program work on all of user's platforms?
1. What are the benefits of integrating workflow, document flow, project and process management into one system?
In the real functioning of numerous companies, all working areas correspond with one another. Assigning someone with a task, we attach documents necessary for its execution. Single tasks are delegated directly but greater enterprises are planned within projects and routine actions are automated within procedures.
The execution of all those actions in separate applications causes the necessity of doubling numerous actions during data transfer and, as a result, the waste of time and difficulty in accessing the entire information.
HumanWork has been established as an answer to those problems. In HumanWork all employers work in an integrated environment and transfer information from one another in a real time. All those actions, from document transfer and task execution to the management of projects and processes, are planned, realised, reported and controlled in the same system environment. At the same time, each person can work in a selected, individually profiled application system providing tools which are necessary in everyday work.
2. What is the idea of the participation of people in HumanWork processes? How do the users create and administer processes?
HumanWork supplies all participants of business processes with a fast and direct access to information necessary to an effective execution of their duties. That refers to the employers at all levels of an organization.
HumanWork operates on the basis of two fundamental elements: a task and a document. The task is a description of a specific action that needs to be carried out. The document attached to it is either extra information about the task or a material used to execute the task.
Each HumanWork user (according to access rights) can submit a need for carrying a task through inserting suitable information (as start date, responsible person, priority, relation to other tasks, etc.).
Task features as well as related rules defined within larger structures - i.e. summary tasks, cases, projects and procedures - determine document and workflow paths in a detailed way.
Those rules can be freely defined and thus consider each aspect of the company specific character. Their precise mapping in the system, in accordance with actually occurring processes, allows HumanWork to overtake the coordination and supervision of the course of all tasks, processes and projects in the company.
On the basis of detailed data received from their users, HumanWork delivers tasks and documents in due time and to appropriate people. Owing to that, each person in the company is provided with complete information concerning their current duties along with a set of documents necessary for their execution.
3. To what extent does the program support project and task approach to management and matrix structures of the organisation?
From the point of view of each company, project planning alone is not enough for the success of an enterprise. This is why Human Dialog has created a HumanWork platform which centrally manages the entire information of tasks and documents.
The system permanently monitors the state of all tasks - both assigned individually and planned within summary tasks, cases, projects and procedures. Thus it has the actual data, provided by all employers on-line. Basing on that, the system automatically, and in due time, transfers particular tasks to people, who are to carry them out. Then after their termination, it starts subsequent tasks. Along with the tasks, the system transfers the necessary documentation.
The results of the work such as created or modified documents, a notified task progress, etc. are immediately available to the manager on the level of a monitored project or process.
Work and document flow paths can be freely defined in HumanWork, so that they consider each aspect of company operation.
Matrix structures of the organisation are supported by HumanWork through:
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Skills, roles and team attributes enable a true mapping in the system and so an effective support of a real dependence network, competence and rights existing in each organisation.
4. Is the program easy to use?
HumanWork has been designed with a particular consideration of its usability. The following are the most important conveniences for the user's work:
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5. How many projects can HumanWork manage?
The number of projects which HumanWork is able to manage is only limited to server efficiency and the skills of the employers.
Project managers are supported by work progress reports, occurred costs and available resources. The reports are created on the basis of actual data provided by all members of a process. As all significant information is immediately registered, it guarantees an actual control over the course of the enterprise in real time.
6. Which planning tools is HumanWork equipped with?
HumanWork is equipped with a set of tools required from advanced project management applications. It includes, among others:
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7. Does the system support the management of project costs?
HumanWork enables the control of all costs of the organisation. The users can insert data operation costs connected with the time of work, an amount of work planned for task execution as well as fixed costs not connected with any of those values.
The system allows modeling fixed and consummated resource operations. The users can map any cost positions and also define the source of costs as well as consummated or fixed resources.
Data that can have an important impact on cost position values is defined in the system in two aspects. First, the cost-value can be defined on the basis of data included in the task such as work and time. Second, the cost-value is defined through a particular calculation model applied in prognosing.
8. Is the system only directed to qualified managers or also those staff members who are not project specialists?
HumanWork supports ALL managers - in two main aspects:
I. The system does not impose any particular method of project management or defining business processes. It provides tools for teamwork management, which can be used to manage an organisation according to a selected methodology: Prince 2, ABC, Six Sigma or any other.
II. HumanWork works as a Central Nervous System. It takes over the control and monitoring of all company's tasks, cases and projects. This way, it supports the work of all co-workers, not only managers and leaders.
9. What is the way of modelling business processes with the use of business procedure creator?
Each procedure can be mapped in HumanWork with the use of a simple graphic diagram. An actual order of routine task and document flow among particular persons represent steps and sequences as well as assigned actors and document variable.
In order to build a procedure:
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10. What is the uniqueness of the procedures modelled in HumanWork?
The procedure modelled in HumanWork is a ready project template. This template automates a defined process: it coordinates activating of tasks in an established order, creating documents and their archiving. This guarantees an identical course of automated processes, acceleration of their execution and higher efficiency.
The participation of those people in the procedure route is limited to the execution of assigned tasks and making critical decisions, marking out - depending on the situation - a specific path of procedure course.
HumanWork procedures are modelled in a precise and flexible way which allows them to support any collaboration system worked out in a company. The specific, fixed rules can easily be modified according to current needs.
11. Can reports be adapted to individual needs in order to provide the managers with specific information they need?
Human Work allows to create two basic types of reports. They are:
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12. Can supervisors receive and analyse data deriving from the running procedures?
Using HumanWork reporting tools, the managers have always full information on the work progress and quality, occurred costs and available resources. That enables executing necessary analyses and assessments as well as making adequate decisions to the current situation on each project phase.
13. Does HumanWork support all types of documents used in my company?
HumanWork can support each type of file. Files such as images, vector graphics, testing documents, spreadsheets, etc. are edited in other applications but stored, versioned, archived and available in HumanWork - as external documents.
Apart from that, HumanWork has numerous standard document templates (such as: a note, a description, a report, an opinion, a forum, an external document, a specification, a project document, etc.). Additionally, it enables defining any other document (such as: an invoice, an order, a contract, an error report, a customer entry, etc.) as well as determining all their features and functions. Owing to that, all documentation can be operated by one system.
14. Does the program guarantee a high quality level of transmission necessary for providing information in real time?
HumanWork is used as a communication platform among all co-workers. It functions without a need of using any customer-server model type. Each user work unit communicates directly with server database. Such a solution is limited only by the speed of the server and network efficiency and guarantees the highest level of quality transmission.
15. Is the program available through an internet browser?
HumanWork is available for the employees working off company premises with any internet browser. It allows them to use a fully-functional system on the server.
Employees can log into the system, obtain updated information about performing projects and cases, browse the contents of their task boxes, execute tasks, edit documents, etc. The results of their work are immediately available for other co-workers.
16. Does the program work on all of user's platforms?
HumanWork operates on all Microsoft Windows systems, including Windows '95.
HumanWork database operates on My SQL Server (up to 30 users) and MS SQL Server.