OLAP Analysis Engine

Take better decisions

OLAP Analysis Engine is used to create multidimensional data analysis which enables taking right business decisions.

In HumanWork PROJECT application the data for analysis regarding for example bottleneck, risks, resource allocation, etc. can be easily drawn out from different sources, and then examined from different perspectives and in various detail level. They can also be used to for predicting future trends based on historical data.
Owing to that, managers can take strategic decisions with the use of reliable
and an extensive source of information.

Acquire knowledge about customers' preferences and behaviour patterns

In HumanWork CRM application and CONTACT CENTER, OLAP analysis allow for acquiring valuable profitability knowledge. That includes the profile of product sale within a certain time span and in the particular region, the profitability of particular customers as well as products or factors which influence company's profit or loss.

Acquire knowledge about the quality and effectiveness of service staff

In HumanWork HELP DESK application, the OLAP generator guarantees the possibility of reporting synthetic application data with the use of templates and report creator. The data may refer to any factors, for example the SLA for particular customers, statistics and types of applications, a number of finished, overdue or unrealised applications, costs connected with application service, proposed solutions and many others.