Service Center

Manage Service Support

HumanWork HELP DESK supports all business processes occurring in service departments, which is used as an integrated centre of help service.

Service Center allows for supervision over task realisation and supports the workflow related to the management of service entries and SLA contracts. The supervision
is supported by extended mechanisms of alerts and reaction time controls
and the quality of execute service according to contracts.

The users can submit problems through random info channels (WWW, email, fax, telephone, etc.) and trace their course of realisation and current status of orders
and cases.