Service Database

Reduce costs of service

HumanWork HELP DESK allows to manage service entries ensuring an access
to the knowledge base of the most frequently submitted problems and related to them ready-made conversation scripts.

The service database is built on the grounds of the occurred cases and proposed solutions. Owing to that, service consultants can quickly classify submitted problems, solve routine cases, and send the complicated ones to specialists and suppliers according to the established rules.

The service database can also be available to the customers allowing them to find answers directly from the company's WWW. Such a solution limits service costs
to a great extent which can be realised faster and more effectively through a fewer number of people.